Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

As of approximately 11:30 AM, Jenzabar access has been restored and appears to be stable. The Jenzabar status site still shows a partial outage at this time so we recommend not initiating any long running processes as these are more likely to be int...

7/19/24 - 8 AM: Crowdstrike Issue Causes Outage for Jenzabar, Softdocs, and other services

Fri, Jul 19 2024 at 8:37 AM

In the early hours of Friday, July 17, Crowdstrike deployed a bad update to their software, a widely used cybersecurity service. Unfortunately, this has resulted in numerous disruptions and affected companies and services globally. An Associated Pre...

Jenzabar Outage and MyCrowder Outage - July 4th

Thu, Jul 4 2024 at 3:17 PM

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 04, 2024 - 15:30 EDT

Scheduled - Please be ad...

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EdTech

LTI Troubleshooting

Thu, Sep 21 2023 at 12:34 PM

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

End-of-Year Canvas Best Practices Checklist

Tue, May 9 2023 at 3:14 PM

As you finish the semester, please review the following to ensure things end smoothly! 👍

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

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Phishing

7/19/24: Phishing Campaigns Exploit CrowdStrike Issues

Fri, Jul 19 2024 at 3:51 PM

Malicious actors have quickly moved to exploit today's outages caused by a bad CrowdStrike update to their software.

While you should always be cautious, please be aware that attackers like to capitalize on incidents like this with phishing ema...

6/24/24: SMS Text Phish

Mon, Jun 24 2024 at 4:20 PM

This afternoon, we were made aware that malicious actors have made a uniquely frustrating attempt to fraud Crowder employees using personal cell phone numbers and SMS text messages.

Al and Daniel truly appreciate everyone alerting u...

4/30/24: Malicious Sponsored Ads as Top Search Results

Tue, Apr 30 2024 at 11:47 AM

Recently, Information Services has witnessed several users inadvertently visiting malicious websites due to a malicious sponsored ad being the top search engine result. Below are several best practices when surfing the internet.

Visit known websites ...

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Roadmap

7/5/24 - 6 PM: Qwickly Attendance Maintenance

Mon, Jul 1 2024 at 9:10 AM

Beginning at 6 PM on Friday, July 5th, Qwickly Attendance will be inaccessible for approximately 1 hour while they perform maintenance on their cloud servers. Qwickly will post when the maintenance is complete at https://www.goqwickly.com/support/.

C...

5/8/24: Duo MFA for Student Accounts Beginning Thursday, May 23

Wed, May 8 2024 at 8:34 AM

Crowder Students,

To improve the security of Crowder accounts and better meet compliance standards, all Crowder accounts will soon requi...

3/25/24: OpenVPN Log In Change Tomorrow

Mon, Mar 25 2024 at 4:18 PM

Crowder Colleagues,

In February, Information Services shifted...

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .