Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

Today, 3/31/23, we are working with our phone and internet service provider to make an upgrade to our phone service on the Nevada campus. We anticipate a smooth transition but individuals on the Nevada campus or calling the Nevada campus may experie...

3/10/23: Firefox Browser Changes

Fri, Mar 10 2023 at 6:37 PM

Firefox, one of the internet browsers used by some individuals at Crowder does not update unless the browser is used. Information Services discovered numerous computers with outdated versions of Firefox installed. We have pushed out an automated uninstall...

3/6/23 - 3:15 PM: Nevada Campus Internet Restored

Mon, Mar 6 2023 at 3:28 PM

At this time, internet services have been restored to the Nevada campus. Please contact HelpDesk at www.crowder.edu/ticket, help@crowder.edu, or 417.455.5712 if you continue to experience any issues.

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EdTech

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

Digital Choice Board

Fri, Nov 11 2022 at 3:38 PM

Most classrooms today feature students of varying backgrounds and academic abilities; however, many teachers find it challenging to manage the ever-increasing needs of their students. One of the best approaches an instru...

Using Memes in the Classroom

Thu, Oct 13 2022 at 1:16 PM

While memes are ubiquitous in society today, many instructors fail to tap into their potential in an educational setting. Memes are simply another kind of cultural shorthand that, like all forms of communication, evolve with those that use them. This is e...

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Phishing

2/10/23 - 4:45 PM: Recent Phishing Campaign at Crowder

Fri, Feb 10 2023 at 4:50 PM

Please continue to be cautious with phone calls, messages, and emails you receive to your work or personal devices. Read more 2/10/23 - 4:45 PM: Recent Phishing Campaign at Crowder Read more

2/8/23 - 4:00 PM: OneNote Attachments will be Blocked by Email Filter

Wed, Feb 8 2023 at 4:09 PM

Recently, cybersecurity groups have observed a significant increase in malicious files being delivered and opened via OneNote email attachments. While we ask users to always be cautious of opening or downloading unexpected attachments sent to their ...

1/31/23 - 1:00 PM: New SMS “Smishing” Campaign to Employees Observed

Tue, Jan 31 2023 at 2:23 PM

This morning, we were made aware that malicious actors have made a uniquely frustrating attempt to fraud Crowder employees using personal cell phone numbers and SMS text messages.

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Roadmap

3/28/23: How to Turn Off Focused Inbox in Microsoft Outlook

Tue, Mar 28 2023 at 8:36 AM

By default, Microsoft Outlook will separate your inbox into two tabs, focused and other. Microsoft will attempt to sort your emails by importance. If you have emails you cannot see in your inbox, they may incorrectly sort into the other tab. There are two...

9/21/22: Company Portal - Slight Change in Installation Process

Wed, Sep 21 2022 at 11:06 AM

This spring, Information Services began directing employees to utilize the Company Portal to install pre-approved software that can be installed on their Crowder computers without the need for IT assistance. Rec...

8/9/22: Jenzabar Sign-On Change Happening Tonight

Tue, Aug 9 2022 at 1:52 PM

This evening, Tuesday, August 9, we will be making the switch to single sign-on for Jenzabar. Beginning Wednesday morning, accessing Jenzabar will require:

Your username will need to be proceeded by crowder\ (i.e. crowder\username)
The same pass...

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .