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Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information 

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect  

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect 

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by: 

  • Emailing: help@crowder.edu 

  • Calling: 417.455.5712 

  • Visiting: room 217 in McDonald Hall on the Neosho campus 

 

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

 

3/31/23: Phone Service Change for Nevada Campus

Today, 3/31/23, we are working with our phone and internet service provider to make an upgrade to our phone service on the Nevada campus.  We anticipate a smooth transition but individuals on the Nevada campus or calling the Nevada campus may experie...

Read more 3/31/23: Phone Service Change for Nevada Campus Read more

3/10/23: Firefox Browser Changes

Firefox, one of the internet browsers used by some individuals at Crowder does not update unless the browser is used. Information Services discovered numerous computers with outdated versions of Firefox installed. We have pushed out an automated uninstall...

Read more 3/10/23: Firefox Browser Changes Read more

3/6/23 - 3:15 PM: Nevada Campus Internet Restored

At this time, internet services have been restored to the Nevada campus.  Please contact HelpDesk at www.crowder.edu/ticket, help@crowder.edu, or 417.455.5712 if you continue to experience any issues.

Read more 3/6/23 - 3:15 PM: Nevada Campus Internet Restored Read more

Women's History Month Research Guide

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Read more Women's History Month Research Guide Read more

Canvas Student App

What is Canvas Student App? 

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Read more Canvas Student App Read more

Windows 11 Update

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter. 

If you need additional support ...

Read more Windows 11 Update Read more

Digital Choice Board

Most classrooms today feature students of varying backgrounds and academic abilities; however, many teachers find it challenging to manage the ever-increasing needs of their students. One of the best approaches an instru...

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Using Memes in the Classroom

While memes are ubiquitous in society today, many instructors fail to tap into their potential in an educational setting. Memes are simply another kind of cultural shorthand that, like all forms of communication, evolve with those that use them. This is e...

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2/10/23 - 4:45 PM: Recent Phishing Campaign at Crowder

Please continue to be cautious with phone calls, messages, and emails you receive to your work or personal devices. Read more 2/10/23 - 4:45 PM: Recent Phishing Campaign at Crowder Read more

2/8/23 - 4:00 PM: OneNote Attachments will be Blocked by Email Filter

Recently, cybersecurity groups have observed a significant increase in malicious files being delivered and opened via OneNote email attachments.  While we ask users to always be cautious of opening or downloading unexpected attachments sent to their ...

Read more 2/8/23 - 4:00 PM: OneNote Attachments will be Blocked by Email Filter Read more

1/31/23 - 1:00 PM: New SMS “Smishing” Campaign to Employees Observed

This morning, we were made aware that malicious actors have made a uniquely frustrating attempt to fraud Crowder employees using personal cell phone numbers and SMS text messages.  

Read more 1/31/23 - 1:00 PM: New SMS “Smishing” Campaign to Employees Observed Read more

3/28/23: How to Turn Off Focused Inbox in Microsoft Outlook

By default, Microsoft Outlook will separate your inbox into two tabs, focused and other. Microsoft will attempt to sort your emails by importance. If you have emails you cannot see in your inbox, they may incorrectly sort into the other tab. There are two...

Read more 3/28/23: How to Turn Off Focused Inbox in Microsoft Outlook Read more

9/21/22: Company Portal - Slight Change in Installation Process

This spring, Information Services began directing employees to utilize the Company Portal to install pre-approved software that can be installed on their Crowder computers without the need for IT assistance. Rec...

Read more 9/21/22: Company Portal - Slight Change in Installation Process Read more

8/9/22: Jenzabar Sign-On Change Happening Tonight

This evening, Tuesday, August 9, we will be making the switch to single sign-on for Jenzabar.  Beginning Wednesday morning, accessing Jenzabar will require:

  • Your username will need to be proceeded by crowder\  (i.e. crowder\username)
  • The same pass...
Read more 8/9/22: Jenzabar Sign-On Change Happening Tonight Read more

Quick Links

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .