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Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information 

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect  

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect 

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by: 

  • Emailing: help@crowder.edu 

  • Calling: 417.455.5712 

  • Visiting: room 217 in McDonald Hall on the Neosho campus 

 

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

 

MFA for Student Accounts Beginning Thursday, May 23

Crowder Students, 

To improve the security of Crowder accounts and better meet compliance standards, all Crowder accounts will soon requi...

Read more MFA for Student Accounts Beginning Thursday, May 23 Read more

4/24/24 - 8 AM: Slow Loading or No Access to Some Microsoft 365

We are experiencing slow loading speeds when opening files from Teams, with some completely failing to load.  At 8:07 AM, Microsoft released a statement that they are investigating an issue with the online file storage system, SharePoint, which serve...

Read more 4/24/24 - 8 AM: Slow Loading or No Access to Some Microsoft 365 Read more

4/2/24 - 8:45 AM: Webb City Campus Power Outage

The Webb City Crowder campus is currently experiencing a power outage, which has also brought our internet connection down at that location.  Once power is restored to the campus, we will work to ensure network and internet connections are also resto...

Read more 4/2/24 - 8:45 AM: Webb City Campus Power Outage Read more

LTI Troubleshooting

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

Read more LTI Troubleshooting Read more

End-of-Year Canvas Best Practices Checklist

As you finish the semester, please review the following to ensure things end smoothly! 👍

 

Read more End-of-Year Canvas Best Practices Checklist Read more

Women's History Month Research Guide

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Read more Women's History Month Research Guide Read more

Canvas Student App

What is Canvas Student App? 

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Read more Canvas Student App Read more

Windows 11 Update

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter. 

If you need additional support ...

Read more Windows 11 Update Read more

4/30/24: Malicious Sponsored Ads as Top Search Results

Recently, Information Services has witnessed several users inadvertently visiting malicious websites due to a malicious sponsored ad being the top search engine result.  Below are several best practices when surfing the internet.

  • Visit known websites ...
Read more 4/30/24: Malicious Sponsored Ads as Top Search Results Read more

4/10/24: Fake Amazon Ad on Google

Today, several users have reported a browser hijacker on their computer.  Browser hijackers are typically found when users click on a spoof of a legitimate website and a popup then covers the screan attempting to scare the user into making a call, do...

Read more 4/10/24: Fake Amazon Ad on Google Read more

4/2/24 - 8:15 AM: Elevated Phishing Attempts at Crowder

Information Services has witnessed a marked increase in incoming phishing emails over the past several days.  While the email filtering systems in place are blocking these emails from inboxes, no technology is perfect and the possibility exists that ...

Read more 4/2/24 - 8:15 AM: Elevated Phishing Attempts at Crowder Read more

5/8/24: Duo MFA for Student Accounts Beginning Thursday, May 23

Crowder Students, 

To improve the security of Crowder accounts and better meet compliance standards, all Crowder accounts will soon requi...

Read more 5/8/24: Duo MFA for Student Accounts Beginning Thursday, May 23 Read more

3/25/24: OpenVPN Log In Change Tomorrow

Crowder Colleagues, 

In February, Information Services shifted...

Read more 3/25/24: OpenVPN Log In Change Tomorrow Read more

2/16/24 - 8:30 AM: Duo MFA Now Required for ALL Employees

Crowder Colleagues, 

At this time, all employees are required to use Duo MFA to access email (Microsoft 36...

Read more 2/16/24 - 8:30 AM: Duo MFA Now Required for ALL Employees Read more

Quick Links

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .