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Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

Announcements

To Log into Campus Computers/Student Web Email

Username * : FirstnameLastname001
Password: CC (upper case) followed by lower case first and last name initials and the 2 digit birth month and 2 digit birth year.

* If 001 does not work, there is currently another person in the system with the same name, then try 002 etc. For assistance, contact IT at 417.455.5712

Example: For John Smith born May 2003 his Username would likely be johnsmith001 and his password would be: CCjs0503 (The password is Case Sensitive)

  • Upon first login, a prompt will require a password change. This changes your password for campus computers and Web Email.
  • New passwords must be at least 9 characters long, with at least one upper case letter, one lower case letter, one number, and one special character.
  • Students will log into Webmail with student email address. example: johnsmith001@student.crowder.edu

 

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

Account/Email Policy

Crowder College email accounts are tied directly to a network user ID. In order for a student to be eligible for a user ID, they must be enrolled in classes for either the current or a future semester.

As long as a student remains enrolled in courses in successive semesters, that student will maintain an active user ID/email account throughout the period of their studies. A grace period is given to students between semesters to allow for enrollment time. This grace period typically lasts until enrollment closes.

Once the enrollment period closes, students not enrolled in classes will have their user ID disabled, in turn disabling email capabilities. The period an account will remain disabled typically lasts 30 days prior to deletion.  Students wishing to have their accounts enabled during this period to retrieve emails or for enrollment purposes can have so upon request. This period can last for 1 day to a week depending upon the request.

It is not our current policy to activate and maintain student user ID’s for individuals who are not students enrolled in classes.


Crowder College Wireless Network Access

Crowder College provides limited wireless networking services on campus to Faculty, Students, Staff, and authorized guests with a wireless enabled laptop or mobile device. The wireless network currently supports 802.11b/g connections with some locations also supporting 802.11n. Many of the popular public locations such as McDonald Hall, Newton Hall, Student Center and The Bill & Margot Lee Library are included in the coverage area. For a more detailed list of coverage areas please see our wireless coverage map. Wireless users may encounter a number of SSID’s (wireless network names), and these may vary by the coverage area. The SSID that is designated for public use is:

SNET – This network can be used by Faculty, Students, Staff and authorized guests. After connecting to this network, a user should open their web browser. A portal page will then be displayed and the user will need to provide their Crowder College C-net Logon and password to access the network.

More information about guest accounts can be obtained by calling the IT helpdesk at 417-455-5712.

9-22-21: Nevada Campus Internet Connection

The internet service provider for the Crowder College campus at Nevada is continuing to experience issues.  We apologize for the inconvenience and thank you for your patience.

9-21-21: Network Issues Caused by Last Night's Storm

With the storms and lightening overnight, several services across the Crowder network lost power.  At this time, we are working on resolving two internet connection issues on the Webb City campus and in the CTEC building on the Neosho campus. &n...

Read more 9-21-21: Network Issues Caused by Last Night's Storm Read more

9-20-21: Printing Issues in Labs

We have received reports from several users experiencing issues with printing to network printers in computer labs at several campuses.  We are working to resolve the issue as quickly as possible.  Thank you for your patience. 

Read more 9-20-21: Printing Issues in Labs Read more

9-13-21: Retirement Assistance for Crowder College Personnel

The email pasted below has been received by several people on campus.

DO NOT FOLLOW the instructions in the email.
If you did, please contact HelpDesk at 417-455-5712 or Help@crowder.edu as soon as possible.

Email:

Subject: [Phish Alert KnowBe4] Retirement As...

Read more 9-13-21: Retirement Assistance for Crowder College Personnel Read more

ALERT from MOREnet

MOREnet, the Missouri Research and Education Network, supports colleges, universities, school districts, libraries, and others in the state. 

They notified us this morning of an targeted malicious phishing campaign that is being actively seen among th...

Read more ALERT from MOREnet Read more

7-29-21: Please Manage Your USPS-Shipment Now

The email pasted below has been received by several people on campus.

DO NOT FOLLOW the instructions in the email.

If you did, please contact HelpDesk at 417-455-5712 or Help@crowder.edu as soon as possible.

Email:

Read more 7-29-21: Please Manage Your USPS-Shipment Now Read more

From the News: Update iPhones and iPads Today

Yesterday afternoon, Apple released iOS 14.8, an update for iPhone and iPad, and watchOS 7.6.2, meant to fix several critical security issues.  For more general information on the update and the security issues it is meant to resolve, you can referen...

Read more From the News: Update iPhones and iPads Today Read more

From the News: When a Legitimate Pension Fund Uses Fraudulent Phishing Tactics

We recently posted an email to the Phishing Blog that was seen in several inboxes.  In reviewing the suspicious email, we located the following blogpost by Avanan on this exact group.  The post can be read below or on the blog site at: 

http...

Read more From the News: When a Legitimate Pension Fund Uses Fraudulent Phishing Tactics Read more

From the News: One Simple Step to Securing Your Accounts

The following article was written for the SANS Institutes newsletter.  SANS Institute is a world leader in infor...

Read more From the News: One Simple Step to Securing Your Accounts Read more

Quick Links

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .