Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

Jira, the ticketing system used by Information Services, Physical Plant, and Public Information has identified an issue with incoming email to their systems. This may prevent individuals at Crowder from emailing new tickets into our ticketing system or ju...

6/1/23: Changes to Crowder Hard Drive Encryption

Thu, Jun 1 2023 at 10:54 AM

Over the next few weeks, the Information Service division will be rolling out full-disk encryption to Crowder computers, better securing the data contained on each computer and meeting new compliance standards for higher education. While this is not...

5/24/23 - 12:20 PM: Neosho Campus Power Restored

Wed, May 24 2023 at 12:28 PM

Power has been restored to the Neosho campus. We are reviewing our status dashboards to respond to any devices remaining down.

Please contact HelpDesk at www.crowder.edu/ticket, help@crowder.edu, 417.455.5712, or come by McDonald 217. We’ll lea...

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EdTech

End-of-Year Canvas Best Practices Checklist

Tue, May 9 2023 at 3:14 PM

As you finish the semester, please review the following to ensure things end smoothly! 👍

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

Digital Choice Board

Fri, Nov 11 2022 at 3:38 PM

Most classrooms today feature students of varying backgrounds and academic abilities; however, many teachers find it challenging to manage the ever-increasing needs of their students. One of the best approaches an instru...

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Phishing

From the News 5/18/23: Phishing Threat from New .zip Top Level Domain

Thu, May 18 2023 at 9:00 AM

The following paragraphs are from an alert sent out this morning by the cybersecurity company, Arctic Wolf. There are many common top-level domains (TLD's) such as .com, .edu, and .gov used to identify websites and email addresses. While all T...

5/5/23: Crowder Action Now Phishing Email

Fri, May 5 2023 at 2:21 PM

At approximately 8:26 PM, a phishing email was delivered to many Crowder inboxes. The email has been quarantined. If you still see the email in your inbox, please delete it and then delete it from your deleted folder. Please contact Help...

From the News 4/5/2023: Tax Filing Site Spreading Malware

Wed, Apr 5 2023 at 8:30 AM

For at least the last two weeks, the IRS authorized e-filing provider eFile<dot>com's website has been compromised and occasionally offering malware to its customers. The website is serving a modified JavaScript file that includes content from the a...

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Roadmap

3/28/23: How to Turn Off Focused Inbox in Microsoft Outlook

Tue, Mar 28 2023 at 8:36 AM

By default, Microsoft Outlook will separate your inbox into two tabs, focused and other. Microsoft will attempt to sort your emails by importance. If you have emails you cannot see in your inbox, they may incorrectly sort into the other tab. There are two...

9/21/22: Company Portal - Slight Change in Installation Process

Wed, Sep 21 2022 at 11:06 AM

This spring, Information Services began directing employees to utilize the Company Portal to install pre-approved software that can be installed on their Crowder computers without the need for IT assistance. Rec...

8/9/22: Jenzabar Sign-On Change Happening Tonight

Tue, Aug 9 2022 at 1:52 PM

This evening, Tuesday, August 9, we will be making the switch to single sign-on for Jenzabar. Beginning Wednesday morning, accessing Jenzabar will require:

Your username will need to be proceeded by crowder\ (i.e. crowder\username)
The same pass...

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .