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Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information 

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect  

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect 

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by: 

  • Emailing: help@crowder.edu 

  • Calling: 417.455.5712 

  • Visiting: room 217 in McDonald Hall on the Neosho campus 

 

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

 

12/1/23: Webb City Phone Outage

Today, Friday December 1st, phones on the Webb City campus will be out of service beginning at 10 AM and lasting approximately till noon.  Information Services has been working to roll over the phone system on the Webb City campus to a new service pr...

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10/31/23 - 3:45 PM: VPN Service Restored

VPN service is restored at this time.  We apologize for any inconvenience and thank you for your patience.

If you have any questions please contact HelpDesk at www.crowder.edu/ticket, help@crowder.edu, 417-455-5712, or visit us in McDonald Hall room 2...

Read more 10/31/23 - 3:45 PM: VPN Service Restored Read more

10/31/23 - 2:10 PM: VPN Server Out of Bounds Maintenance

We are temporarily turning off the VPN for troubleshooting.  We apologize for the inconvenience and will post again once service is restored.

LTI Troubleshooting

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

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End-of-Year Canvas Best Practices Checklist

As you finish the semester, please review the following to ensure things end smoothly! 👍

 

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Women's History Month Research Guide

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

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Canvas Student App

What is Canvas Student App? 

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

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Windows 11 Update

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter. 

If you need additional support ...

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11/9/23: DocuSign Phishing Attempt

We recently received a reported phishing email from a Crowder employee that managed to squeeze through email filters and arrive in several Crowder inboxes.  Sense then, we have quarantined the phishing email from inboxes and have worked to prevent an...

Read more 11/9/23: DocuSign Phishing Attempt Read more

11/8/23: Active Phishing Campaign Targeting Missouri Schools as PSRS/PEERS

We recently received an alert that Missouri school emails are being actively targeted by a phishing campaign, purporting to be from PSRS/PEERS.  Please be cautious of any unexpected email and look to verify the sender and links are legitimate before ...

Read more 11/8/23: Active Phishing Campaign Targeting Missouri Schools as PSRS/PEERS Read more

From the News - 9/25/23: Update Apple Devices and Continue to be Cautious at School

Last week, several headlines articles were posted to cybersecurity and information technology sites that impact Crowder users.

First, please update your iOS and macOS Apple devices.  Apple has recently patched several flaws in their software that are ...

Read more From the News - 9/25/23: Update Apple Devices and Continue to be Cautious at School Read more

6/23/23: Campus Connect Sheet Updated Online

With the assistance of the Public Information department, the Campus Connect sheet has been updated and placed online at www.crowder.edu/campus-connect.  The revised by date is 3/9/2023.  Please discontinue use of any downloaded or printed Campu...

Read more 6/23/23: Campus Connect Sheet Updated Online Read more

3/28/23: How to Turn Off Focused Inbox in Microsoft Outlook

By default, Microsoft Outlook will separate your inbox into two tabs, focused and other. Microsoft will attempt to sort your emails by importance. If you have emails you cannot see in your inbox, they may incorrectly sort into the other tab. There are two...

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9/21/22: Company Portal - Slight Change in Installation Process

This spring, Information Services began directing employees to utilize the Company Portal to install pre-approved software that can be installed on their Crowder computers without the need for IT assistance. Rec...

Read more 9/21/22: Company Portal - Slight Change in Installation Process Read more

Quick Links

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .