Skip to content

Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

Announcements

To Log into Campus Computers/Student Web Email

Username * : FirstnameLastname001
Password: CC (upper case) followed by lower case first and last name initials and the 2 digit birth month and 2 digit birth year.

* If 001 does not work, there is currently another person in the system with the same name, then try 002 etc. For assistance, contact IT at 417.455.5712

Example: For John Smith born May 2003 his Username would likely be johnsmith001 and his password would be: CCjs0503 (The password is Case Sensitive)

  • Upon first login, a prompt will require a password change. This changes your password for campus computers and Web Email.
  • New passwords must be at least 9 characters long, with at least one upper case letter, one lower case letter, one number, and one special character.
  • Students will log into Webmail with student email address. example: johnsmith001@student.crowder.edu

 

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

Account/Email Policy

Crowder College email accounts are tied directly to a network user ID. In order for a student to be eligible for a user ID, they must be enrolled in classes for either the current or a future semester.

As long as a student remains enrolled in courses in successive semesters, that student will maintain an active user ID/email account throughout the period of their studies. A grace period is given to students between semesters to allow for enrollment time. This grace period typically lasts until enrollment closes.

Once the enrollment period closes, students not enrolled in classes will have their user ID disabled, in turn disabling email capabilities. The period an account will remain disabled typically lasts 30 days prior to deletion.  Students wishing to have their accounts enabled during this period to retrieve emails or for enrollment purposes can have so upon request. This period can last for 1 day to a week depending upon the request.

It is not our current policy to activate and maintain student user ID’s for individuals who are not students enrolled in classes.


Crowder College Wireless Network Access

Crowder College provides limited wireless networking services on campus to Faculty, Students, Staff, and authorized guests with a wireless enabled laptop or mobile device. The wireless network currently supports 802.11b/g connections with some locations also supporting 802.11n. Many of the popular public locations such as McDonald Hall, Newton Hall, Student Center and The Bill & Margot Lee Library are included in the coverage area. For a more detailed list of coverage areas please see our wireless coverage map. Wireless users may encounter a number of SSID’s (wireless network names), and these may vary by the coverage area. The SSID that is designated for public use is:

SNET – This network can be used by Faculty, Students, Staff and authorized guests. After connecting to this network, a user should open their web browser. A portal page will then be displayed and the user will need to provide their Crowder College C-net Logon and password to access the network.

More information about guest accounts can be obtained by calling the IT helpdesk at 417-455-5712.

10/5/2022 - 11:10 AM: Neosho Firewall Restarted - Jenzabar J1 Access Restored

Jenzabar J1 access has been restored after we restarted the Neosho firewall.  4 digit dialing to the other campuses from Neosho has also been restored with the firewall restart.  We are continuing to troubleshoot the cause of the original issue....

Read more 10/5/2022 - 11:10 AM: Neosho Firewall Restarted - Jenzabar J1 Access Restored Read more

10/5/2022 - 10:55 AM: Temporary Internet Outage

We are currently restarting the Neosho firewall which will create a temporary internet outage on the Neosho campus.  Thank you for your patience.

10/5/22 - 10:30 AM: Jenzabar Outage

Crowder Information Services has become aware that Jenzabar J1 resources are currently unavailable.  At this time, MyCrowder (my.crowder.edu) is still accessible.  We are contacting Jenzabar and working on locating and resolving the issue. We wi...

Read more 10/5/22 - 10:30 AM: Jenzabar Outage Read more

SharePoint Overview

Video Resource: SharePoint Overview

Hello!

Many of you have inquired as to what SharePoint is and how to access it. As it is that this is an incredibly useful tool, I thought I would communicate with you about how it can serve you.

A quick synopsis: SharePoi...

Read more SharePoint Overview Read more

Celebrate Hispanic Heritage Month

September 15th marks the beginning of National Hispanic Heritage Month!

Check out the ideas I generated in my research (slideshow below) that offer a new activity throughout this month of celebration! Feel free to let me know how these...

Read more Celebrate Hispanic Heritage Month Read more

Canva Email Signature

An email signature is a part of your brand image that is more than your name and position. If done correctly, it can also communicate an understanding of your style, professionalism, and character and boost engagement and workplace culture.

I also encourag...

Read more Canva Email Signature Read more

Bitmoji Classroom

Are you looking for a fun, easy, and quick way to deliver digital content AND create instant connections with your students? Consider making a Bitmoji classroom!

Adding a Bitmoji classroom into your Canvas courses aims to develop a kind of animated experi...

Read more Bitmoji Classroom Read more

Ally Accessibility Checklist Infographic

Ally Accessibilty Checklist Infographic

10-3-22: Crowder College:Vm to Your Name 03:32sec(s) Monday, October 03, 2022

The email pasted below has been received by several people on campus.

DO NOT FOLLOW the instructions in the email.
If you did, please contact HelpDesk at 417-455-5712 or Help@crowder.edu as soon as possible.

Email:

Subject: Crowder College:Vm to Your&nbs...

Read more 10-3-22: Crowder College:Vm to Your Name 03:32sec(s) Monday, October 03, 2022 Read more

9/30/22 - 9:15 am: DOWNSIZING PIANO Phishing Email

Yesterday, at approximately 11:34 AM, a phishing email was delivered to many Crowder inboxes.  There were several varying subject lines included:

  • Subject: The piano is a 2014 Yamaha baby grand
  • Subject: DOWNSIZING PIANO
  • Subject: GIFTING PIANO 

The bo...

Read more 9/30/22 - 9:15 am: DOWNSIZING PIANO Phishing Email Read more

9/19/22 - 3:35 pm: Google Translate Desktop Download

Recently, an IT security service discovered that a free software claiming to be a desktop version of Google Translate is actually a cryptomining software disguised as Google Translate. As of the writing of this post, no official desktop app exists for Goo...

Read more 9/19/22 - 3:35 pm: Google Translate Desktop Download Read more

9/21/22: Company Portal - Slight Change in Installation Process

This spring, Information Services began directing employees to utilize the Company Portal to install pre-approved software that can be installed on their Crowder computers without the need for IT assistance. Rec...

Read more 9/21/22: Company Portal - Slight Change in Installation Process Read more

8/9/22: Jenzabar Sign-On Change Happening Tonight

This evening, Tuesday, August 9, we will be making the switch to single sign-on for Jenzabar.  Beginning Wednesday morning, accessing Jenzabar will require:

  • Your username will need to be proceeded by crowder\  (i.e. crowder\username)
  • The same pass...
Read more 8/9/22: Jenzabar Sign-On Change Happening Tonight Read more

4/22/22 - 3:47 pm: Instructions for upgrading Microsoft Office 2019 to 2021

Click here to view instructions regarding upgrading from Microsoft Office 2019 to Microsoft Office 2021.

Read more 4/22/22 - 3:47 pm: Instructions for upgrading Microsoft Office 2019 to 2021 Read more

Quick Links

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .