Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

At this time, Jenzabar has resolved the issue with Jenzabar Remote Apps and access is restored.

When logging in to Jenzabar Remote Apps, you may wish to select the check box "Don't ask me again for connections to this computer" to avoid seeing ...

7/14/26 - 8 AM: Jenzabar Access Technical Issues

Tue, Jul 14 2026 at 8:11 AM

Jenzabar Remote Apps is currently experiencing technical issues. Information Services is aware of the issue and has contacted Jenzabar support to resolve the security certificate issue. Unfortunately, Jenzabar Remote Apps will not be accessible unti...

6/25/26: Network Drives Update – Save Files Before Friday at 4:30 PM

Thu, Jun 25 2026 at 8:14 AM

To maintain a secure and up-to-date computing environment, Information Services will be upgrading the system that stores our shared files this Frid...

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EdTech

LTI Troubleshooting

Thu, Sep 21 2023 at 12:34 PM

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

End-of-Year Canvas Best Practices Checklist

Tue, May 9 2023 at 3:14 PM

As you finish the semester, please review the following to ensure things end smoothly! 👍

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

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Phishing

From the News - 7/16/26: ClickFix Social Engineering Campaigns

Thu, Jul 16 2026 at 4:31 PM

Information Services recently received reports that several organizations have recently experienced social engineering attacks following a similar pattern. In each, users were on websites that instructed them to copy and paste a command onto their m...

From the News - 6/11/26: FIFA World Cup 2026 Social Engineering

Thu, Jun 11 2026 at 1:55 PM

With the FIFA World Cup kicking off today, phishing and social engineering scams are likely to increase, taking advantage of the excitement and urgency surrounding major events. Messages offering free streaming, discounted tickets, betting bonuses, or cry...

4/30/26: Recently Observed Phishing Imitating Academic Affairs

Thu, Apr 30 2026 at 4:20 PM

Earlier this week, several Crowder employees received and reported a phishing email from no-reply@sharepointonline.com. While the sending email address, no-reply@sharepointonline.com, is a legitimate address from which SharePoint can send emails, th...

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Roadmap

4/14/26: Upcoming Change to Duo Login on Crowder Computers

Tue, Apr 14 2026 at 8:19 AM

To better maintain a secure computing environment, Duo has updated the app used when logging in to Crowder computers. This update changes how Duo verifies your login. Read more 4/14/26: Upcoming Change to Duo Login on Crowder Computers Read more

11-13-24: MFA for Computer Login beginning Friday, 11-15-24

Wed, Nov 13 2024 at 11:04 AM

Crowder Colleagues,

Over the past year, Information Services has been rolling out Duo MFA to better meet federal compliance requirements and better safeguard our data. As of this semester, every student and employee are using Duo MFA to access ...

7/5/24 - 6 PM: Qwickly Attendance Maintenance

Mon, Jul 1 2024 at 9:10 AM

Beginning at 6 PM on Friday, July 5th, Qwickly Attendance will be inaccessible for approximately 1 hour while they perform maintenance on their cloud servers. Qwickly will post when the maintenance is complete at https://www.goqwickly.com/support/.

C...

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .