Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

At this time, the Internet Service Provider (ISP) for the Nevada campus has restored internet access. Thank you for your patience. Please reach out to HelpDesk at www.crowder.edu/ticket, help@crowder.edu, or 417-455-5712 if you continue to exp...

1/23/23 - 12:00 PM: Nevada Campus Internet Outage

Mon, Jan 23 2023 at 12:02 PM

At approximately 11:21 AM, the Nevada campus internet began experiencing an outage. We have contacted the Internet Service Provider (ISP) for the Nevada campus and alerted them to the outage. Thank you for your patience while they work to reso...

12/13/22 - 6:45 PM: JZ Maintenance beginning at 10 PM

Tue, Dec 13 2022 at 6:50 PM

Jenzabar support has notified us that they will be conducting maintenance on their system tonight, beginning at 10 PM. They expect the maintenance to last approximately 3 hours, during which Jenzabar systems, which includes the My Crowder site, may be ina...

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EdTech

Digital Choice Board

Fri, Nov 11 2022 at 3:38 PM

Most classrooms today feature students of varying backgrounds and academic abilities; however, many teachers find it challenging to manage the ever-increasing needs of their students. One of the best approaches an instru...

Using Memes in the Classroom

Thu, Oct 13 2022 at 1:16 PM

While memes are ubiquitous in society today, many instructors fail to tap into their potential in an educational setting. Memes are simply another kind of cultural shorthand that, like all forms of communication, evolve with those that use them. This is e...

Screen Recording Software: Quick Comparison

Thu, Oct 6 2022 at 10:59 AM

We certainly do not have to explain to you how the coronavirus pandemic changed our education system. You lived it. Are living it. This era not only moved students from classrooms to computer screens but fundamentally changed our understanding of classroo...

SharePoint Overview

Thu, Sep 22 2022 at 3:24 PM

Video Resource: SharePoint Overview

Hello!

Many of you have inquired as to what SharePoint is and how to access it. As it is that this is an incredibly useful tool, I thought I would communicate with you about how it can serve you.

A quick synopsis: SharePoi...

Celebrate Hispanic Heritage Month

Thu, Sep 15 2022 at 10:44 AM

September 15th marks the beginning of National Hispanic Heritage Month!

Check out the ideas I generated in my research (slideshow below) that offer a new activity throughout this month of celebration! Feel free to let me know how these...

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Phishing

11/2/22 - 9:45 AM: piano to a loving home Phishing Email

Wed, Nov 2 2022 at 10:05 AM

At approximately 9:44 AM, a phishing email was distributed to many Crowder inboxes with subject line "piano to a loving home".

Information Services is actively quarantining the email and has blocked the sender. If you still show the email in your inb...

11/1/22 - 12:49 PM: JOB REFERRAL Phishing Email

Tue, Nov 1 2022 at 1:13 PM

At approximately 12:49 PM, a phishing email was delivered to many Crowder inboxes. The email is being quarantined but this will take a little while. If you still see the email in your inbox, please delete it and then delete it from your delete...

10-3-22: Crowder College:Vm to Your Name 03:32sec(s) Monday, October 03, 2022

Mon, Oct 3 2022 at 9:06 AM

The email pasted below has been received by several people on campus.

DO NOT FOLLOW the instructions in the email.
If you did, please contact HelpDesk at 417-455-5712 or Help@crowder.edu as soon as possible.

Email:

Subject: Crowder College:Vm to Your&nbs...

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Roadmap

9/21/22: Company Portal - Slight Change in Installation Process

Wed, Sep 21 2022 at 11:06 AM

This spring, Information Services began directing employees to utilize the Company Portal to install pre-approved software that can be installed on their Crowder computers without the need for IT assistance. Rec...

8/9/22: Jenzabar Sign-On Change Happening Tonight

Tue, Aug 9 2022 at 1:52 PM

This evening, Tuesday, August 9, we will be making the switch to single sign-on for Jenzabar. Beginning Wednesday morning, accessing Jenzabar will require:

Your username will need to be proceeded by crowder\ (i.e. crowder\username)
The same pass...

4/22/22 - 3:47 pm: Instructions for upgrading Microsoft Office 2019 to 2021

Fri, Apr 22 2022 at 3:47 PM

Click here to view instructions regarding upgrading from Microsoft Office 2019 to Microsoft Office 2021.

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .