Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

This morning, Microsoft stated that they are investigating an issue with some users not receiving push notifications to their Outlook mobile app (on phones or tablets). At this time, we have not witnessed or had any reports of this issue within Crow...

12/2/24: Blue Outage

Mon, Dec 2 2024 at 3:51 PM

The survey tool Blue, used for course evaluations and other surveys at Crowder, is experiencing an outage today. Their support team is working to resolve the issue. Until the issue is reolved, the Wellness survey and any complete course evalua...

10 AM - 11/26/24: Microsoft Continues to Experience Issues

Tue, Nov 26 2024 at 10:15 AM

As of this morning, Microsoft 365 services are continuing to experience issues. While Microsoft has stated that most service issues have been resolved, Microsoft still reports some users experiencing problems with various 365 tools, including email....

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EdTech

LTI Troubleshooting

Thu, Sep 21 2023 at 12:34 PM

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

End-of-Year Canvas Best Practices Checklist

Tue, May 9 2023 at 3:14 PM

As you finish the semester, please review the following to ensure things end smoothly! 👍

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

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Phishing

From the News - 12/6/24: 'Tis the Season for Scams

Fri, Dec 6 2024 at 2:27 PM

With the Holiday season upon us, scammers are even more active, preying on human nature during this time of year. Continue to be vigilant and cautious as you browse the web and social media or interact with your email, texts, and chat services.

Below...

9/9/24: SMS Text Phish

Mon, Sep 9 2024 at 4:06 PM

This afternoon, we were made aware that malicious actors have made a uniquely frustrating attempt to fraud Crowder employees using personal cell phone numbers and SMS text messages.

Al and Daniel truly appreciate everyone alerting u...

From the News - 9/6/24: Android Releases Security Update to fix Actively Exploited Vulnerability

Fri, Sep 6 2024 at 10:46 AM

Earlier this week, its monthly security update for the Android operating system running on many phones and tablets. Unfortunately, Google reported that one of the vulnerabilities fixed by this update is has already been being used by malicious actor...

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Roadmap

11-13-24: MFA for Computer Login beginning Friday, 11-15-24

Wed, Nov 13 2024 at 11:04 AM

Crowder Colleagues,

Over the past year, Information Services has been rolling out Duo MFA to better meet federal compliance requirements and better safeguard our data. As of this semester, every student and employee are using Duo MFA to access ...

7/5/24 - 6 PM: Qwickly Attendance Maintenance

Mon, Jul 1 2024 at 9:10 AM

Beginning at 6 PM on Friday, July 5th, Qwickly Attendance will be inaccessible for approximately 1 hour while they perform maintenance on their cloud servers. Qwickly will post when the maintenance is complete at https://www.goqwickly.com/support/.

C...

5/8/24: Duo MFA for Student Accounts Beginning Thursday, May 23

Wed, May 8 2024 at 8:34 AM

Crowder Students,

To improve the security of Crowder accounts and better meet compliance standards, all Crowder accounts will soon requi...

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .