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Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

Announcements

To Log into Campus Computers/Student Web Email

Username * : FirstnameLastname001
Password: CC (upper case) followed by lower case first and last name initials and the 2 digit birth month and 2 digit birth year.

* If 001 does not work, there is currently another person in the system with the same name, then try 002 etc. For assistance, contact IT at 417.455.5712

Example: For John Smith born May 2003 his Username would likely be johnsmith001 and his password would be: CCjs0503 (The password is Case Sensitive)

  • Upon first login, a prompt will require a password change. This changes your password for campus computers and Web Email.
  • New passwords must be at least 9 characters long, with at least one upper case letter, one lower case letter, one number, and one special character.
  • Students will log into Webmail with student email address. example: johnsmith001@student.crowder.edu

 

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

Account/Email Policy

Crowder College email accounts are tied directly to a network user ID. In order for a student to be eligible for a user ID, they must be enrolled in classes for either the current or a future semester.

As long as a student remains enrolled in courses in successive semesters, that student will maintain an active user ID/email account throughout the period of their studies. A grace period is given to students between semesters to allow for enrollment time. This grace period typically lasts until enrollment closes.

Once the enrollment period closes, students not enrolled in classes will have their user ID disabled, in turn disabling email capabilities. The period an account will remain disabled typically lasts 30 days prior to deletion.  Students wishing to have their accounts enabled during this period to retrieve emails or for enrollment purposes can have so upon request. This period can last for 1 day to a week depending upon the request.

It is not our current policy to activate and maintain student user ID’s for individuals who are not students enrolled in classes.


Crowder College Wireless Network Access

Crowder College provides limited wireless networking services on campus to Faculty, Students, Staff, and authorized guests with a wireless enabled laptop or mobile device. The wireless network currently supports 802.11b/g connections with some locations also supporting 802.11n. Many of the popular public locations such as McDonald Hall, Newton Hall, Student Center and The Bill & Margot Lee Library are included in the coverage area. For a more detailed list of coverage areas please see our wireless coverage map. Wireless users may encounter a number of SSID’s (wireless network names), and these may vary by the coverage area. The SSID that is designated for public use is:

SNET – This network can be used by Faculty, Students, Staff and authorized guests. After connecting to this network, a user should open their web browser. A portal page will then be displayed and the user will need to provide their Crowder College C-net Logon and password to access the network.

More information about guest accounts can be obtained by calling the IT helpdesk at 417-455-5712.

5-27-22: Digital Signage on Campus

The digital signage around campus are currently failing to display any content. Thank you for your patience as we work to resolve the issue and have the displays functioning.

5/23/22 - 8:26 am: Ag Building Network Outage

Information Services is aware of a network outage in Williams Hall. IS is investigating the issue.

5/5/22 - 8:23 am: Network Issues

The network issues experienced overnight have been resolved. However, we are aware of persistent issues in Brown. If you are experiencing other issues related to the network, please contact HelpDesk.

5/25/22 - 1:27 pm: Increase in Phishing Attacks

Phishing attacks via email are on the rise. According to an article from Dark Reading, https://bit.ly/3LD8rfj, cybercriminals are using phishing emails to gain access to your computer or organization’s network and then installing ransomware and malw...

Read more 5/25/22 - 1:27 pm: Increase in Phishing Attacks Read more

4/4/22 - 3:29 pm: A Little Gift For You Scam

If you are a customer of Verizon, you may have received a text message offering you a little gift. This message appears to come from your own phone number and provides you with a link to click on.

 

If you receive a text like this, do not click on the ...

Read more 4/4/22 - 3:29 pm: A Little Gift For You Scam Read more

2/24/22 - 12:17 pm: Potential Phising and Ransomware Attacks

Crowder Colleagues, 

 

While phishing attacks and the threat of ransomware are a constant to every organization and individual, due to recent events in Ukraine, several cybersecurity organizations are warning of an increased cyber threat throughou...

Read more 2/24/22 - 12:17 pm: Potential Phising and Ransomware Attacks Read more

4/22/22 - 3:47 pm: Instructions for upgrading Microsoft Office 2019 to 2021

Click here to view instructions regarding upgrading from Microsoft Office 2019 to Microsoft Office 2021.

Read more 4/22/22 - 3:47 pm: Instructions for upgrading Microsoft Office 2019 to 2021 Read more

4/6/22 - 11:06 am: Crowder VPN Access Instructions

For faculty and staff needing access to the Crowder VPN follow the directions here, or contact the IS HelpDesk at 417.455.5712.

Read more 4/6/22 - 11:06 am: Crowder VPN Access Instructions Read more

3/23/22 - 8:30 am: VPN Service Changes

Information Services has made several changes in the last week to improve the VPN service, replacing the FortiClient VPN with Open VPN.

Today, you may notice a pop-up notification about the uninstall of the FortiClient VPN as we push its removal across cam...

Read more 3/23/22 - 8:30 am: VPN Service Changes Read more

Quick Links

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .