Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

Status Blog

Etrieve services restored

Mon, Sep 8 2025 at 3:39 PM

Etrieve has resolved the issue with Email notification services. Normal Etrieve usage may resume including sending forms for Electronic Signature

9-8-25 Etrieve email notification services appear to be disrupted

Mon, Sep 8 2025 at 2:15 PM

This afternoon, it has been observed that Etrieve email notification services appear to be disrupted. A ticket has been submitted to Etrieve to resolve the disruption, and they are working to evaluate and restore services. In the a...

8/27/25 - 8 AM: Jenzabar Processes Locked Up

Wed, Aug 27 2025 at 8:17 AM

We are currently troubleshooting an issue with in Jenzabar where processes have locked up, causing issues within Jenzabar. Thank you for your patience while we work with Jenzabar to resolve this issue and locate the cause.

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EdTech

LTI Troubleshooting

Thu, Sep 21 2023 at 12:34 PM

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

End-of-Year Canvas Best Practices Checklist

Tue, May 9 2023 at 3:14 PM

As you finish the semester, please review the following to ensure things end smoothly! 👍

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

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Phishing

From the News - 8/25/25: Update iOS on Apple Products

Mon, Aug 25 2025 at 8:33 AM

Please check your Apple devices (iPhone, iPad, etc.) to ensure they are running the latest update, iOS 18.6.2.

On August 21, Apple released the 18.6.2 update to resolve a vulnerability actively being used to add spyware to unpatched Apple devices.&nb...

From the News - 7/9/25: DESE Reporting Phishing Attempt

Wed, Jul 9 2025 at 1:55 PM

Information Services recently received notice that DESE have taken all data systems offline and is currently investigating a phishing attempt that occurred on or before July 8 of this year.

As always, please remain vigilant when interacting with emai...

From the News - 6/10/25: Organizations Receiving Unsolicited Microsoft MFA Messages

Wed, Jun 11 2025 at 4:01 PM

Cybersecurity partners are reporting recently observed organizations receiving unsolicited Microsoft multi-factor authentication (MFA) text messages. The messages reported originate from legitimate Microsoft numbers (short code texting numbers) and ...

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Roadmap

11-13-24: MFA for Computer Login beginning Friday, 11-15-24

Wed, Nov 13 2024 at 11:04 AM

Crowder Colleagues,

Over the past year, Information Services has been rolling out Duo MFA to better meet federal compliance requirements and better safeguard our data. As of this semester, every student and employee are using Duo MFA to access ...

7/5/24 - 6 PM: Qwickly Attendance Maintenance

Mon, Jul 1 2024 at 9:10 AM

Beginning at 6 PM on Friday, July 5th, Qwickly Attendance will be inaccessible for approximately 1 hour while they perform maintenance on their cloud servers. Qwickly will post when the maintenance is complete at https://www.goqwickly.com/support/.

C...

5/8/24: Duo MFA for Student Accounts Beginning Thursday, May 23

Wed, May 8 2024 at 8:34 AM

Crowder Students,

To improve the security of Crowder accounts and better meet compliance standards, all Crowder accounts will soon requi...

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .