Cool nights have rolled in and leaves are beginning to fall.  The last month passed quickly with the return of students to campus.  Information Services, like the rest of Crowder, has experienced lots of change over the last several months.   

First, we are thrilled to introduce Sam Hoover as the new Title III Technician with our User Services group.  Sam’s strong work ethic, heart for service, and voice our known to many of you from his time as switchboard operator and at HelpDesk. 

Unfortunately, Sam’s shift to User Services means that he is leaving a big hole at HelpDesk that we are working to fill.  Please be patient with us as there may be gaps in HelpDesk coverage over the next few weeks.  With that in mind, below are a few ways you can help us better serve campus through this transition. 

• To write your own tickets: use www.crowder.edu/ticket whenever possible.  Directions for how to sign in and write up a ticket can be found in one of our previous blog posts here: https://crowder-is.blogspot.com/2020/05/colleagues-information-services-is_67.html under the section “How you can use Jira:” 
• Review your tickets: once you have created your login at www.crowder.edu/ticket, you can easily review your ticket by: 

• • Clicking on the “View Request” link in the email from jira@crowdercollege.atlassian.net regarding your ticket 

OR 

• • Logging in at www.crowder.edu/ticket and clicking on “Requests” in the top right corner. 

• Respond to tickets: please respond to questions we ask in the emails from Jira on your tickets or login to Jira and respond there by making a comment so we have all the information we need. 

Thank you again for your patience with the Information Services staff.  Everyone is working hard to resolve issues quickly and fully.  Currently, the average age of our 272 open tickets is 40 days.  We are working hard to bring both of these numbers down but this too will unfortunately take time.  Please do not hesitate to call or email HelpDesk if you have an issue that you feel is critical.