Jenzabar will be performing maintenance updates tomorrow evening, Friday, June 12th, beginning at 5 PM. Please exit Jenzabar and do not attempt to access or utilize Jenzabar after 5PM on Friday.
Following the Jenzabar upgrade, a new client version will be required. While the RemoteApps system does update automatically, it can take up to a full day after your PC has been turned on for the update to apply.
To resolve the issue immediately on Monday, you can manually update your RemoteApps by following these quick steps:
How to Update Your RemoteApps
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Open Windows Search and type:
RemoteApp
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Select RemoteApp and Desktop Connections from the results.
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Next to Crowder RemoteApps, click Properties.
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Click the Update now button.
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A pop-up window will show a progress bar—please wait until it's complete.
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Click Finish when prompted.
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Close the RemoteApp and Desktop Connections window.
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Try opening Jenzabar again.
Important Note About Desktop Shortcuts
If you previously created a desktop shortcut to Jenzabar, that shortcut will still point to the old 2024 version and will not work. Please delete that shortcut and instead use the Start Menu to find and pin the updated Jenzabar One Desktop app to your desktop or taskbar as needed and then delete the old desktop shortcut (note: both will show Jenzabar Desktop 2024 but only will work).
If you continue to experience issues, please don’t hesitate to contact the Help Desk at www.crowder.edu/ticket, help@crowder.edu, 417.455.5712, or visit us in room 217 McDonald Hall on the Neosho campus.
Thank you for your understanding and patience as we work through this upgrade,