Information Services Department

Welcome to IS, located on the second floor of McDonald Hall Room M217

To contact the IS Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the Helpdesk Site and FAQ

Hours: Monday-Friday

8:00 a.m. – 4:30 p.m.

General Information

To Log into Campus Computers, Wi-Fi, email, and Canvas: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

To Log into MyCrowder: view the most recent Campus Connect sheet at www.crowder.edu/campus-connect

For questions or issues with Crowder computers, network, and supported services, please contact the IT HelpDesk by:

Creating at ticket at: www.crowder.edu/ticket

Emailing: help@crowder.edu
Calling: 417.455.5712
Visiting: room 217 in McDonald Hall on the Neosho campus

Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

The Webb City Crowder campus is currently experiencing a power outage, which has also brought our internet connection down at that location. Once power is restored to the campus, we will work to ensure network and internet connections are also resto...

3/26/24 - 9 AM: OpenVPN Authentication Changed to Require Duo MFA

Tue, Mar 26 2024 at 9:33 AM

At this time, the change to our OpenVPN authentication or login-process has been switched to require Duo MFA instead of Microsoft Authenticator.

Yesterday afternoon, we emailed and posted to the Roadmap blog (located here) that we would be maki...

3/19/24 - 8:40 AM: JZ RemoteApp Refresh Direction

Tue, Mar 19 2024 at 8:45 AM

Below are directions and screenshots for resolving the error some users are receiving following the update to JZ yesterday evening. While the JZ RemoteApp will update eventually without manually requesting the update as shown below, it may not for s...

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EdTech

LTI Troubleshooting

Thu, Sep 21 2023 at 12:34 PM

For those instructors facing issues regarding their Canvas LTI tools, including eBooks and 3rd party integrations, please refer to the following resource for guided support. Most troubleshooting errors require customer service support from the respective ...

End-of-Year Canvas Best Practices Checklist

Tue, May 9 2023 at 3:14 PM

As you finish the semester, please review the following to ensure things end smoothly! 👍

Women's History Month Research Guide

Mon, Feb 27 2023 at 2:11 PM

Did you know that March is Women’s History Month? Since its inauguration in 1980, March has been designated as a time to reflect and honor women’s contributions to American history. Check out the following Research Guide I created for this imp...

Canvas Student App

Mon, Feb 13 2023 at 10:30 AM

What is Canvas Student App?

Canvas Student allows students to access Canvas courses and groups using a mobile device. Students can submit assignments, participate in discussions, and view grades and course materials. The app provides access to course...

Windows 11 Update

Wed, Feb 8 2023 at 9:02 AM

Our Information Services team is updating network computers to Windows 11. While there are no major differences from Windows 10, we have created an infographic highlighting the noticeable differences you may encounter.

If you need additional support ...

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Phishing

4/10/24: Fake Amazon Ad on Google

Wed, Apr 10 2024 at 1:54 PM

Today, several users have reported a browser hijacker on their computer. Browser hijackers are typically found when users click on a spoof of a legitimate website and a popup then covers the screan attempting to scare the user into making a call, do...

4/2/24 - 8:15 AM: Elevated Phishing Attempts at Crowder

Tue, Apr 2 2024 at 8:41 AM

Information Services has witnessed a marked increase in incoming phishing emails over the past several days. While the email filtering systems in place are blocking these emails from inboxes, no technology is perfect and the possibility exists that ...

3/5/24 - 7:00 PM: New SMS “Smishing” Campaign to Employees Observed

Tue, Mar 5 2024 at 7:17 PM

This evening, we were made aware that malicious actors have made a uniquely frustrating attempt to fraud Crowder employees using personal cell phone numbers and SMS text messages.

Al and Daniel truly appreciate everyone alerting us...

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Roadmap

3/25/24: OpenVPN Log In Change Tomorrow

Mon, Mar 25 2024 at 4:18 PM

Crowder Colleagues,

In February, Information Services shifted...

2/16/24 - 8:30 AM: Duo MFA Now Required for ALL Employees

Fri, Feb 16 2024 at 8:34 AM

Crowder Colleagues,

At this time, all employees are required to use Duo MFA to access email (Microsoft 36...

2/14/24 - DUO MFA Setup Directions

Wed, Feb 14 2024 at 4:38 PM

Crowder Colleagues,

Beginning on

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Links

Quick Links

IT Support Ticket Portal

Information Technology uses the Jira ServiceDesk support ticketing system. If you are experiencing an issue and would like to write a support ticket please consider submitting a ticket through the Jira ServiceDesk portal or feel free to reach out by phone at 417-455-5712 or by email to help@crowder.edu .